uRater.info

What a disappointment!

I have been waiting for this product for 22 months, having seen the announcement and demo at the Las Vegas Consumer Electronic Show in January 2007. I have long been a fan of Sling Media and have used its products for close to three years. I have also recommended them to many friends and colleagues. I am a technologist and a “gadget freak” and seldom return products. Even less frequently I write reviews.

I received the SlingCatcher yesterday, after pre-ordering it on Amazon, and I could not have imagined, 24 hours ago, that I would now be packing it to return it. In a word, this product is a disaster. It is expensive for the features it offers (I paid $299 at Amazon, and I note that the product is already discounted two days later) and it is poorly implemented.

The installation was the only positive part of the experience. It was very simple to install (even simpler than a Slingbox) and recognized the network immediately. I have a wired, 1 Gigabit network available at the right location. The SlingCatcher does not have WiFi. The only peculiarity is that it took several minutes to download a software upgrade. Given that I have one of the first units to come off the boat, I wonder how many bugs were discovered during the trip from China to the USA. I should say that I did not experience any of the installation problems mentioned by other users.

The SlingCatcher lets you do three things (according to what’s written on the box): watch video from the Internet; watch video from a Slingbox; and watch video from a PC. But be careful about making assumptions about what these descriptions mean!

Watch video from the Internet — while you might think that this feature would allow you to browse the web and stream videos from it, it is not quite so. You have to have a computer on your network running a software program called “SlingProjector,” which allows you to “project” whatever you can play on your computer onto the SlingCatcher (and your TV.)

I downloaded the SlingProjector software to my laptop (which I operate wirelessly) and to my home computer which sits on my 1Gig network (iMac running Windows because there is no SlingProjector software for the Mac OS yet!) I was able to go to the web from my laptop and stream software which in turn was streamed from my computer to the SlingCatcher and my TV. In order to stream a Hulu or Youtube video, the software lets you capture the portion of the screen where the video is being shown via a “cropping” feature. This works reasonably well, but the resulting quality is not that great. Part of it is a function of the quality of the incoming video, but I think that the fundamental problem is that as you stream the signal twice, you lose quality. In addition to that, you are showing the video on a large screen TV, and that is bound not to look as good as on the computer. So, expectations are high and quality is lower than it could be. Not a good outcome.

I then streamed videos from my home computer on the 1G network, with similar results. Note that in order to do that, you better have the SlingCatcher, your computer and your tv in the same room, otherwise you have to go back and forth all the time. I was watching a video and all of a sudden a computer message popped up right in the middle of the screen, which required going back to the home computer to click on the message.

But the worst part of the SlingProjector was that it did not work in some instances. I wanted to show a PowerPoint presentation on the tv screen, and in order to do that I did not use the “cropping” feature, but I put the SlingProjector in full screen mode. After opening the PowerPoint file, it was not possible to get the thing going from my laptop to the SlingCatcher. I managed to see a screen, but then the whole thing would freeze and I could not make it work even after restarting and resetting the box. After a while I gave up.

The second feature is the ability to connect to a SlingBox and watch on a TV what you would until now watch on your computer. That feature seems to work, though I found the menu system quite cumbersome. The quality also did not seem that great. I would have thought that having two hardware boxes talking to each other would allow Sling to optimize protocols and provide high quality and speed. Not so. Perhaps you can get better results with the HD box, which I do not have (it would have been the next purchase probably.)

Finally I thought I would get good results with the third, “slam dunk” feature, “Watch Video from your PC.” Note that even this description is misleading. Watching video from your PC means implementing the Sling version of “Sneakernet” — copy your files on a USB stick from your computer and walk it over and plug the stick into the SlingCatcher. But much to my surprise, this did not work at all. I tried both a USB stick with a few files, and then attaching a 500GB USB external hard disk full of media files. In the first case it found nothing, in the second case it told me that the files were unreadable. So much for the slam dunk feature.

So, I am disappointed at two levels. First, because the product is buggy and does not work as advertised. I knew what I was buying, because I have been reading about this for almost two years and despite the misleading descriptions, I knew enough not to be surprised. Even so, however, the product just does not work!

At another level, I am very disappointed in Sling. This was a huge opportunity to corner the market as the “media center” device of choice. For $300, why didn’t the company include a web browser, so that I could go on the web directly and stream video from there as opposed to having to do it twice, with the additional inconvenience of having to use a computer in the middle? Was that not possible, given that the product is 2 years late and they charge $300? How much more would that cost? Some additional memory maybe?

Second, what’s the deal with Sneakernet? Have we gone back 20 years? If you can read from a USB device (which you can’t even make work) can’t you allow me to read from devices on my network? I have several computers on the network as well as a NAS. My Playstation allows me to browse all these devices, retrieve and stream videos in HD, retrieve pictures and music and play it at high quality and flawlessly on my TV. If you can do it from a USB device, why can’t you do it off the network? Even if it requires people to upgrade to a 1Gigabit network for HD video, it is still better than not having the feature at all.

In conclusion, I am very disappointed. The SingCatcher is under-featured and overpriced. Most importantly, it is a buggy product, which is incredible for something that’s been in the works for over two years.

Update (5/19/2012): This item is currently on sale here for the lowest price I’ve seen. I also found some auctions for this item here.

The featured review for this product, Sling Media SlingCatcher SC100-100 Universal Media Player for TV Electronics, was written by Veleno.

The average rating for this item is 3.3 out of 5 stars, according to 3 reviews.