InGrid SK804IG Basic, Think twice

Overall Rating3.673.673.673.673.67

Think twice

After purchasing this, they then try to get you to sign their service agreement.
I want everyone to be aware of a couple things:
1.) In spite of the fact you pay a premium for the equipment, it completely diactivates should you ever cancel the service, and you are left with a bunch of useless equipment.
2.) There is a 2 year minimum contract
3.) Also, even though there is no finincial risk to InGrid should you cancel early, they slap you with a $175 early termination fee if you should cancel before 2 years.

You might want to be aware of these things before you buy.
I should add that I tried to cancel my service immediatly after becoming aware of these things after reading their SLA, and the lady on the phone was about as insistent I stat as an AOL

rep, and lo and behold they still shipped out the order today and charged my credit card (I canceled 2 hours after placing the order, after hours, and here it is 3pm the next day and they

shipped it anyways, so I’m sure the request to cancel was completely ignored)

Update (5/19/2012): This item is currently on sale here for the lowest price I’ve seen. I also found some auctions for this item here.

The featured review for this product, InGrid SK804IG Basic Monitoring Kit for 1500 Square Foot Homes Tools & Hardware, was written by liquidweaver.

The average rating for this item is 3.7 out of 5 stars, according to 3 reviews.

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Reviews (3)

Eugene Rho

March 6th, 2010 at 1:22 am    


Overall Rating44444

Great starter kit with many add-on possibilites.
This kit is a bare bones system but a great starter kit for those with more tailored needs than what is offered in the 2500 sq ft home kit.

Just follow the step by step instructions and you will have the system installed in under an hour. The base you plug into your broadband and an outlet, the handset you plug into an outlet, the console you can mount on the wall or set it on the kitchen counter (connected to an outlet), the window and door sensors come with a 3M sticky tack that doesn’t peel off your paint. No drilling necessary (unless you mount the console onto a wall).

I bought my kit from Amazon and got a much better price than what you would get through the Ingrid’s website. However my kit did not come with the INGRID window decals and the exterior sign (display materials) which are bundled in the newer kits through the Ingrid site.

You do not have to sign up for Ingrid service to use the system. When the sensors are triggered you will hear a door chime on the handset and the console. That is about all the system can do in its unactivated state. It has no alarm until you sign up for service. When you sign up for the service, the system will have an audible alarm as well as other features like weather updates, alerts, number of calls, messages received, caller ID etc etc.

The system can be accessed online and you can get a very detailed status of you house in a very user-friendly format. It creates a log of everyone who has entered and exited your house. This is done by individually assigned four digit codes. You can arm and disarm as well as change preferences through the online dashboard along with setting notification preferences. Another great benefit to the system is that you can monitor your house even when you are on vacation.

I have already added 2 keychain remotes, a glassbreak detector, another set of window/door sensors, and I bought the exterior sign and window decals through the Ingrid website (shipping is a little expensive, but with all the money I saved its well worth it.

You do need to activate the system for the keychains to work because it needs to undergo a software update. There are other compatible devices that will work with it including motion sensors (Ingrid doesn’t really believe in the use of motion sensors-too many false alarms), siren detectors (for smoke and carbon monoxide), heat and water detector (for floods in the basement), and web cameras. Check the wesite for more products. You can also add more consoles and handsets to the system.

Customer service over the Ingrid live chat was very easy and they were very polite and helpful. I have nothing but high accolades for this product and this company. They will have my buisness for a long time.


liquidweaver

March 31st, 2010 at 1:51 am    


Overall Rating22222

Think twice
Rated 2 stars.


C. Hawley

April 9th, 2010 at 5:12 pm    


Overall Rating55555

Very Impressed!
UPDATE: After over a year of use, it is still an excellent alarm. Our base station went out and started causing some havoc within the system. I emailed Ingrid and explained the situation expecting that I would have to fight for a new base station or just end up buying one. Well, I was wrong. After my first email, they came back with some troubleshooting tips that I tried and did not work. After that, they determined that it indeed was a bad base unit and told me they would ship one out immediately. Within just a few days, I received the new unit along with an email on how to install it and incorporate into our system. After about 30 minutes, everything was running at top speed again. I was WOWED. My original review is below and as I said in the title, I am VERY IMPRESSED with Ingrid and their customer service.

**Original Review**

I searched high and low for a good alarm system. I called the big boys and the little local shops and was frustrated at the incredibly high cost to install the system in our house. We have 2 sliding doors, 3 entry doors and numerous windows at the ground floor and basement. After looking over all the proposals and seeing that $800.00+ (just for equipment) was my lowest cost (and that STILL didn’t cover all the potential break in points), I started looking online for a self install kit. Finding the Ingrid system was almost too good to be true. I was VERY hesitant to order this as I wasn’t sure of the quality. But after reading a few reviews, talking to Ingrid and checking out their website, I felt better about my decision.

I ordered the system along with a few more of the door/window sensors and it arrived from Amazon within about a week. I installed the ENTIRE system within about 2 hours total. The sensors are very easy to install and sync with the base/handset and the base unit was a breeze to install on the wall. The tricky part with the panel is what to do with the power cord. I hate dangling lines so I ended up drilling a hole behind the panel and feeding the cord down inside the wall and then popped it back out behind the outlet (located directely below).

I did have a hiccup with my wireless router. I had a Linksys router that didn’t play nice with the Ingrid network for some reason. After talking with tech support, they told me that they had heard of these problems with Linksys before. So, I bit the bullet and bought a new router (DLINK). Since then, I haven’t had ONE problem with the network.

Functionality of this system is very impressive as well. The web interface (as well as cellular access) is wonderful. You can do almost ANYTHING from there including setting and disabling the alarm. You can assign multiple contact numbers in the event of an alarm and even set it up to text message you.

All of these features cost less than $30.00/month (which was about $10-15/month LESS than the others) for a professionally monitored system.

If you are looking for an affordable and reliable alarm system for your home, but don’t want to spend the big bucks for a professional system, look very closely at Ingrids solution.


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